FRAME 02
Separate customer and work areas
Note a safe handoff point and access arrangements to confirm. Do not assume a loading area can be used.
PICKUP INFORMATION / CHECKPOINT 03
Record the physical path from the goods to the handoff point.
Access notes help a future provider understand your questions. They do not confirm pickup, coverage, vehicle type or operating suitability.
USER FACTS→QUESTIONS→CONFIRM LATER
FRAME 03
Prepare a contact role
State who expects to be present and your preferred time. A provider must still confirm the actual time and arrangement.
Keep each answer factual—or mark it unknown.
- 01Origin area
- 02Type of handoff point
- 03Doors, lifts, stairs or turns
- 04Known waiting or loading space
- 05Contact role and preferred time
These prompts organise information only. They do not determine service suitability, availability or acceptance.
Keep receiving facts separate.
The receiver may have different access, space and questions from the sender.
Review receiving information↗